FAQ Everything you need to know about Linked U

Find everything you need to know about Linked U's services to help you plan your photoshoot with confidence and enjoy a thoughtfully curated experience from start to finish.

About & Services

What services does Linked U provide, and what makes it different from other studios?

We are a fully integrated photography studio offering a complete one-stop service. Our packages already include makeup, hairstyling, outfits, photography, and professional retouching. Every step is carefully handled by our professional team to ensure that customers receive the highest-quality profile photos that are practical and ready to use.

What makes Linked U different is our fully comprehensive service and our focus on delivering only the best shots for professional retouching. Rather than selling photography by the hour or focusing on quantity like traditional studios, we believe that a great photo should be truly usable and help customers create opportunities and elevate their personal image.

What is the difference between the standard branches and the Master branch?

Our standard branches primarily use top-tier Global and Asian cosmetic brands, alongside select premium drugstore brands. The Master branch (at CentralWorld) exclusively uses luxury counter brands like Chanel and Dior. It also offers specialized, magazine-style photography packages such as Executive & Magazine Interviews, the Hasselblad Collection, Art Portraits, and exclusive Maternity collections, which are only available at the Master branch.

Booking & Locations

Do I need to make an appointment in advance, or can I walk in?

We recommend checking your preferred date and time in advance through https://app.linked-u.com/ (Please select your preferred branch before choosing a package.) Alternatively, you may call the branch directly to check appointment availability.

• Samyan Mitrtown: 091-919-9000

• Central Rama 9: 097-502-1111

• CentralWorld: 097-503-1111

  
  

  If you are unsure which branch to book, you may contact our Customer Service team at 091-919-1000 for assistance.

  For reservations, customers may choose to pay in full or place a deposit of 300 THB.

How many branches do you have? How do I get there via BTS/MRT, and is parking available?

We currently have 3 branches. All are easily accessible via public transit and offer 6-8 hours of free parking. (Google Maps links are available at the bottom of our website).

• Samyan Mitrtown (1st Floor): Next to MRT Samyan (Open 10:00 AM – 8:00 PM)

• Central Rama 9 (3rd Floor): Next to MRT Rama 9 (Open 10:00 AM – 10:00 PM)

• CentralWorld (4th Floor): Near BTS Siam/Chidlom (Open 10:00 AM – 10:00 PM)

Packages & Pricing

What is the starting price, and how many looks are included?

Formal/Visa photos start at approximately 999 THB. Professional profile/LinkedIn packages start at 1,599 THB. One standard package includes 1 look (makeup, hair, outfit, photoshoot, and retouching). Executive portraits start at 1,999 THB.

• If you want multiple looks, you can book our special Business + Art Portrait package for 3,999 THB (2 faces, 2 looks, 2 styles).

• Alternatively, book two consecutive packages and enjoy 25% off your second package. Valid for both advance bookings and additional packages purchased during your studio visit.

• Check our latest promotions at: https://www.linked-u.com/promotion

If I do not require makeup or hairstyling services, or if I bring my own outfit, will the price be reduced?

As our packages are designed as a full-service experience, there is no separate pricing for customers who choose not to use makeup or hairstyling services. The standard package price will still apply.

If customers prefer to do their own makeup and hair, Linked U’s Makeup Artist will still provide touch-ups, refine details, and tidy the hairstyle to ensure everything is camera-ready before entering the studio.

Are there any special rates for students or group/corporate photoshoots?

Yes, we do. We offer special promotions updated monthly, including student discounts, team photoshoot packages, and corporate services (tax invoices available). For more information, please visit our Corporate section or contact our LINE admin to check the latest promotions.

Preparation

Do you provide outfits, or can I bring my own clothes and makeup?

We provide complimentary wardrobe options in various sizes (S to 2XL). You can view our catalog at linked-u.com/cloth. You are also very welcome to bring your own favorite outfit to ensure the perfect fit (for Compcard shoots focusing on body proportions, bringing your own clothes is highly recommended). If you have specific personal cosmetics, you can bring them for our artists to apply.

Can the team create the makeup and hairstyle look that I want?

Absolutely. Whether you prefer a formal, elegant, sweet, or natural look, our team is happy to help recommend a style that best suits your intended use if you do not have a reference in mind.

If you have thin hair, our team can help style it to create more volume. You are also welcome to bring your own wig for our team to help style during the session.

During the Shoot

How long does the shoot take? What if I have never been in a professional studio before?

Visa photos take about 1 hour, while other packages generally take 2–3 hours. Don't worry if you've never had a professional shoot! Our friendly photographers will guide your posture, poses, and facial angles to bring out your true self and help you feel completely confident.

Can I still get good photos if I have acne, a round face, or feel insecure about my body?

Definitely! Our Makeup team will help conceal blemishes as a first step, and the photographer will find the most flattering angles for you. For any remaining concerns, our retouching team will naturally and beautifully refine the details.

How many background colors are available? Can I take photos with my personal items?

We offer a variety of background options, including paper backdrops and RGB lighting, and can help you choose the best color for your look. You can also bring professional props related to your career (currently, we do not allow pets, and if you are shooting with a product, please ensure you book the appropriate commercial package).

After the Shoot & Retouching

can I wait and receive the photos on the same day?

Absolutely. Linked U is the first and only studio in Thailand to implement an SLA (Service-Level Agreement) as a standard for photo delivery. Customers can even wait and receive their first edited image on the same day. (See more details at: https://www.linked-u.com/post/retouch)

If you require urgent delivery, you may inform the Store Manager so the team can help expedite the process faster than the standard SLA timeframe (additional charges may apply).

The remaining images in your package, or images requiring high-detail retouching, will be carefully edited by our retouching team and delivered through our photo delivery system (LINE Mini App) according to the regular SLA schedule.

What is the resolution of the final files? Can I print or enlarge them?

You will receive professional, high-resolution 8K image files. They are exceptionally crisp and suitable for everything from digital use to large-format printing without losing quality. If you need images for billboard advertising or mass media, please let us know so we can provide the appropriate large-scale files at no extra cost.

For massive building-sized banners, we highly recommend the Hasselblad package at our CentralWorld branch, which uses Medium Format files—the highest standard of sharpness and resolution in the photography industry.

Will I receive all the unedited photos (RAW files) taken during the shoot?

We do not provide all raw, unedited photos. We focus on delivering only the curated "Best Shots" that have been perfectly retouched. For clients who specifically require RAW files for advertising/billboard purposes, please inform the staff at the branch.

When can I select my photos, and is it possible to purchase additional photos?

You can select your best shots immediately after the photoshoot. If you like multiple photos, additional retouched images can be purchased at 590 THB per photo. (Special discounts are available for multiple-image purchases)

What can be adjusted during the retouching process? I would like the result to look polished but still natural.

Our retouching team can enhance the skin to look smooth and radiant, as well as refine body proportions while still preserving natural skin texture for a realistic and natural-looking result.

If you are not fully satisfied, you may request up to 2 free retouch revisions per image.

We also offer additional services such as background color changes or hair color adjustments for an extra charge. More details are available at https://www.linked-u.com/post/retouch)

What sizes are the printed photos, and how are they delivered?

For packages that include both digital files and prints, you will receive one 4x6 inch print per Best Shot. For Visa packages, sizes depend on the destination country, typically provided as: 1-inch (12 photos), 1.5-inch (8 photos), or 2-inch (4 photos).

You can choose to pick up the prints at the branch or have them delivered via Flash Express (delivery fees may apply, depending on the package promotion).

Hygiene & Quality

What makeup brands do you use, and are the makeup tools hygienic?

We place great importance on hygiene and premium-quality service. All makeup and hairstyling tools are thoroughly cleaned and sanitized after every use, with deep cleaning performed daily.

We carefully select products from global and counter-brand cosmetics to achieve a luxurious look while remaining gentle on the skin. In addition, our Makeup Artists follow a skincare preparation process to help condition the skin and minimize the risk of irritation or allergic reactions.

How do you clean the outfits, accessories, and single-use items?

All garments are sterilized using a UV cabinet for 20-45 minutes after each use, along with regular deep cleaning. Intimate items like tube tops, innerwear, tights, and socks are available for purchase at the store if you forget yours, and you can take them home afterward.

Earrings (both pierced and clip-on) are thoroughly sanitized with alcohol before being placed back on the shelf or in the jewelry box for the next use.

Specific Groups

Do you offer family or children's photoshoots?

Yes, we do! We welcome family photoshoots of up to 10-12 people at our CentralWorld branch. If you have young children (under 10 years old), we frequently run promotions offering free entry and complimentary extra photos. Follow our monthly promotions for updates!

Do you offer maternity photoshoots?

Yes! We offer maternity shoots that focus on making the mother the star of the portraits. For more information, please visit: https://www.linked-u.com/pregnancy

Payment Options

What payment methods are available? Do you accept PromptPay, cash, credit cards, or international payment applications?

We offer a variety of payment methods for your convenience. The available options are as follows:

• Online Booking Payment:Customers can make payments via PromptPay, TrueMoney, K PLUS, WeChat Pay, Alipay, debit card, and credit card.

• In-Store Payment:We accept cash, PromptPay, debit card, and credit card, as well as international payment methods such as WeChat Pay, Alipay, and Alipay+ services (including Touch ’n Go, DBS Scan, DANA, KakaoPay, ZaloPay, etc.).

(Please note: Additional transaction fees may apply for card payments made in-store. Kindly check with our staff for more details before making payment.)

Corporate Service & Partner Employee Benefit

Do you offer special rates for corporate clients?

Linked U offers specialized corporate packages designed to meet your Corporate CI styling needs and scheduling convenience. Please contact cs@linked-u.com to request a quotation. We can issue tax invoices under your company's name via the e-Tax system.

Our company has many employees. Can you accommodate large groups and keep the photo tone consistent across the entire organization?

For large organizations, we offer a specialized "CI Photo Shooting R&D" service. Our team will analyze your brand's Corporate Identity (CI) and design lighting, color grading, and mood boards that align with your company’s image. We also conduct sample shoots for your approval before the actual session begins. Rest assured, every employee's photo will look professional and perfectly consistent.

Do executives or employees need to come for the photoshoot at the same time, or can they come separately?

One of the key advantages of using Linked U’s services is the flexibility for executives and employees to visit the studio separately at their own convenient date and time.

We provide a special corporate booking link system that allows HR teams to set available time periods in advance and share the booking link with employees, enabling them to schedule their own appointments directly. This helps significantly reduce HR’s coordination and administrative workload.

How can our company join the Partner Employee Benefit program?

Employees of participating companies can present their employee ID or company proof to receive special discounts on various photography packages. HR representatives can contact cs@linked-u.com to discuss partnership details and benefits.

Is it convenient to travel to the studio, and is there parking for employees who drive?

It is very convenient. Our studios are located in major shopping malls with easy access to public transportation (e.g., our Samyan Mitrtown branch is right next to MRT Samyan). For employees who drive, they can enjoy up to 6-8 hours of free parking.

We have many foreign employees. Can your team communicate in English?

We welcome employees of all nationalities! Our staff and photographers provide a Multi-language Service and can smoothly communicate and direct poses in English, ensuring foreign employees feel confident and comfortable.

Others

What are the policies for booking, rescheduling, and cancellation?

• Rescheduling:Customers may reschedule their booking free of charge up to 2 times, provided that notice is given before the appointment date. You may contact our Admin team or call the branch directly to reschedule your appointment. (If you arrive more than 15 minutes late, your queue may need to be postponed depending on the store situation.)

• Cancellation:Customers may cancel and receive a full deposit refund if notice is given at least 1 week before the appointment date. (Please note that deposits are non-refundable for cancellations made less than 1 week in advance.) Please contact our Admin team to process the cancellation. Refunds are processed on the 25th of each month, with the cutoff time at midnight on the 24th.

• Branch Transfer:Bookings cannot be transferred between branches. Please ensure that you select the most convenient branch before making your reservation.